Livechat customer service - Smart Insights https://www.smartinsights.com/tag/livechat-customer-service/ Digital Marketing > The Marketing Strategy Blog Fri, 07 Aug 2020 12:55:58 +0000 en-US hourly 1 6 chatbot best practices for e-commerce sites https://www.smartinsights.com/customer-relationship-management/6-chatbot-best-practices-for-e-commerce-sites/ https://www.smartinsights.com/customer-relationship-management/6-chatbot-best-practices-for-e-commerce-sites/#respond Wed, 08 Jul 2020 14:23:00 +0000 https://www.smartinsights.com/?p=140770 Chatbot increases conversions, not just dialog, which is why you need to understand how best to use chatbots Live chatbot is not just for customer support anymore; it’s a proven engagement and revenue booster. Kayako.com shares some compelling statistics that …..

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]]> https://www.smartinsights.com/customer-relationship-management/6-chatbot-best-practices-for-e-commerce-sites/feed/ 0 How to scale and automate your customer service https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/how-to-scale-and-automate-your-customer-support/ https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/how-to-scale-and-automate-your-customer-support/#respond Mon, 08 Jun 2020 15:15:00 +0000 https://www.smartinsights.com/?p=146776 Over 95% of consumers say customer service is the most important factor in their choice of a brand The customer service game is quickly changing. Customers tend to expect more from their interactions with brands and consequently, brands are forced …..

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]]> https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/how-to-scale-and-automate-your-customer-support/feed/ 0 4 ways to build trust with your new e-commerce customers https://www.smartinsights.com/ecommerce/4-ways-to-build-trust-with-your-new-e-commerce-customers/ https://www.smartinsights.com/ecommerce/4-ways-to-build-trust-with-your-new-e-commerce-customers/#respond Fri, 13 Dec 2019 09:00:00 +0000 https://www.smartinsights.com/?p=133071 Keeping new customers satisfied is compulsory if you are to have any chance of turning them into regular customers As an e-commerce business owner, you probably understand the important role that "trust" plays in converting first-time visitors into paying customers. …..

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]]> https://www.smartinsights.com/ecommerce/4-ways-to-build-trust-with-your-new-e-commerce-customers/feed/ 0 Customers growing more frustrated at inability to get answers from brands https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customers-growing-more-frustrated-at-inability-to-get-answers-from-brands/ https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customers-growing-more-frustrated-at-inability-to-get-answers-from-brands/#respond Tue, 08 Oct 2019 14:00:00 +0000 https://www.smartinsights.com/?p=144557 Chart of the Week: 34% of customers are frustrated at not being able to find answers to simple questions. Could updated customer service channels help? As it becomes easier to find information and make purchases, customers are becoming increasingly impatient. …..

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]]> https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customers-growing-more-frustrated-at-inability-to-get-answers-from-brands/feed/ 0 Customers expect brand responses on social within 30 minutes https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customers-expect-brand-responses-social-within-30-minutes/ https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customers-expect-brand-responses-social-within-30-minutes/#respond Mon, 03 Dec 2018 09:00:05 +0000 https://www.smartinsights.com/?p=129677 Chart of the week: 37% of consumers who use social media to complain or question brands expect to get a response in under 30 minutes Delivering great customer service is getting more and more difficult for brands, as customer expectations …..

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]]> https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customers-expect-brand-responses-social-within-30-minutes/feed/ 0 Your customers are using more than one service channel to get a resolution https://www.smartinsights.com/digital-marketing-strategy/majority-of-customers-use-more-than-one-service-channel-to-get-a-resolution/ https://www.smartinsights.com/digital-marketing-strategy/majority-of-customers-use-more-than-one-service-channel-to-get-a-resolution/#respond Tue, 18 Jul 2017 15:00:07 +0000 http://www.smartinsights.com/?p=91905 Chart of the day: Most customers have to contact companies twice to get a resolution to a customer service problem Research by maru/edr has found that almost 8 in 10 customers contact companies by one method (such as online chat) and …..

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]]> https://www.smartinsights.com/digital-marketing-strategy/majority-of-customers-use-more-than-one-service-channel-to-get-a-resolution/feed/ 0 Essential Live Chat Tools https://www.smartinsights.com/user-experience/essential-live-chat-tools/ https://www.smartinsights.com/user-experience/essential-live-chat-tools/#respond Wed, 26 Apr 2017 10:00:00 +0000 http://www.smartinsights.com/?p=86119 Use these live chat tools to engage your users at the most critical stage of the buying process As customer expectations rise and users demand instant responses to questions & complaints, live chat tools are growing rapidly both in usage …..

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]]> https://www.smartinsights.com/user-experience/essential-live-chat-tools/feed/ 0 Raise your Ecommerce Conversion Rate with Online Chat https://www.smartinsights.com/ecommerce/raise-ecommerce-conversion-rate-online-chat/ https://www.smartinsights.com/ecommerce/raise-ecommerce-conversion-rate-online-chat/#respond Tue, 06 Dec 2016 15:00:00 +0000 http://www.smartinsights.com/?p=80197 How and Where to Add Chat To Your Website I’ll start with a simple question: Are you actively interacting with visitors to your store? If you own a physical store, your answer is probably ‘Yes’. But if you operate a …..

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]]> https://www.smartinsights.com/ecommerce/raise-ecommerce-conversion-rate-online-chat/feed/ 0 How improving online customer support improves conversion https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/improving-customer-support-will-improve-conversions/ https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/improving-customer-support-will-improve-conversions/#respond Tue, 02 Feb 2016 15:00:00 +0000 http://www.smartinsights.com/?p=65228 Creating quality online customer support can turn prospects into sales How many times have you raced into a store to quickly pick up a few things and immediately looked for a brightly colored vest to find a sales assistant or customer …..

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